FAQ

Are these ICAE-branded products?
Yes, this store offers ICAE-branded merchandise and accessories.

How are the products made?
Most products are made to order. After you place an order, the item is produced, quality checked, packed and shipped.

How long will my order take?
Production usually takes a few business days before shipping. Delivery time depends on your location and the shipping method available at checkout.

Can I track my order?
Yes. Once your order ships, you’ll receive tracking information by email.

Can I exchange for another size?
Because apparel is made to order, we do not usually offer size exchanges. Please check the size guide before ordering.

What if my item arrives damaged or incorrect?
Contact us with your order number and clear photos of the issue. We’ll review it and help arrange a replacement, reprint or refund where applicable.

Do items ship together?
Some items may arrive separately, especially if your order includes different product types.

Do you offer bulk orders?
For team, staff, event or group orders, please contact us.